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1. Terms of use

Flora d.o.o. Sadjavac bb, 32250 Ivanjica, Serbia

activity and business code: 1039 – processing and preservation of fruits and vegetables

ID number: 06786596

tax number: 100930335

web address: www.mingle.rs

contact phones: for private individuals: + 381 64 152 10 51; For HoReCa program: +381 32 66 00 15

contact email: prodaja@mingle.rs

General terms:

  1. After receiving the order via website, the seller starts delivery process
  2. After order confirmation from the customer, the order is irrevocable.
  3. The Seller is under obligation to deliver ordered products in proper condition and within expected time limit
  4. We will dispatch all orders that arrive on a business day by noon on the same day, and orders sent during weekends will be sent on Monday. Delivery time is 2 days. Delivery hours are until 17h.
  5. When paying at the delivery it is COD, you pay for purchased goods as well as shipping costs to a courier, cash on delivery. Delivery costs are 200 dinars for 1 and 2 jars. Delivery for 3 and more jars is free.
  6. All prices listed on the website are final on the day of order and include VAT.

Pre-contractual customer information

Upon finalization of the order on the website, you will be presented with a specification of ordered products with all relevant information, as well as the Terms of Purchase and the procedure for resolving complaints, which the customer is obliged to accept in order to finalize and submit the order. With that, we have done a pre-contractual notification of the buyer in accordance to the Consumer Protection Act. The customer receives an e-mail confirmation of the order which contains the information they entered when ordering, as well as information about the ordered products.

Privacy data

In order to successfully process your order we need your name, surname, e-mail and phone number. With this data we will be able to deliver you desired goods, as well as to inform you about the current status of the order. On behalf of Flora d.o.o. we commit ourselves to protect the privacy of all our customers. We collect only necessary, basic customer/user data and information necessary for transaction and user notification in accordance to good business practices, and in order to provide quality service – the use of our services implies the user’s consent to send them email notifications. We offer our customers option to choose whether they want to be included or excluded from mailing and text message lists that are used for marketing campaign purposes. All customer/user data is strictly kept and only available to employees to whom the information is necessary for doing business. All employees of Flora d.o.o. are responsible to respect the principles of privacy protection. In addition to these, we collect, analyze and process information about products that our visitors search for and purchase, as well as about the pages they visit. We use this information to improve our offer as well as the layout of our pages, all in order to enable you easier use, more secure and more convenient shopping. We are obliged not to use collected data for any other purpose.

Consent and change of conditions

The use of our services implies consent of the users with all the information on this page. You are obliged to comply with all of the above-listed, and any changes to the Terms become valid only after being posted on this page.

Types of information collected

Information that Flora d.o.o. may collect is:

  1. Your contact information (name, surname, postal and e-mail address, phone number)
  2. Information about payment and delivery (delivery address)
  3. Personal choice information (list of desired products, comments on offered products)

Information gathering

During the purchase process we may ask for your personal information. This can happen in following cases:

  1. user account online registration
  2. during product purchase ordering
  3. when delivering the product
  4. by participating in other activities of Flora d.o.o.

Information use

The information collected is used in following cases:

  1. filling out forms in product requests or information
  2. new products offer
  3. improvement of the effectiveness of our website, marketing activities, services and offers
  4. conducting research and analysis
  5. sending information for marketing purposes
  6. performing of other business activities

Personal information update

Flora d.o.o. needs your personal information to be accurate and complete. We have provided several different methods for updating them. If you have created a user account at www.mingle.com, you can update your information after signing up.

Providing security of personal information

Flora d.o.o. uses all security and reasonable precautions to prevent loss, abuse and unauthorized access to your personal information that is under our control. Flora d.o.o. cannot secure or guarantee security of any information transmitted by your e-mail, so you are doing that at your own risk.

Forwarding personal information

Flora d.o.o. does not sell or lease your personal information to any third parties. Flora d.o.o. may be forced to forward personal data to valid judicial authorities by court order, judicial investigators or otherwise as prescribed by law. We also reserve the right to report to investigating authorities any and all activities we consider to be illegal.

Gathering information about other individuals or from other individuals

If you provide information about other individuals or if other individuals provide information about you, they will be used strictly for the purposes for which they have been given. As an example of this type of information, you can specify the address of the friend to whom the order will be delivered, or through some other options.

Use of Internet Cookies, other technologies and third-party data collectors

Internet cookie is a small file that a web page or e-mail sends to your Internet browser, which can then save it to your hard drive. Our webpages and e-mails use Internet cookies to maximally personalize the purchase procedure on our web pages. The cookie simulates uninterrupted connection. They allow you to store information about your settings and sessions, and allow access to websites without re-personalization.

The web browser can be set to not accept Internet cookies. In that case, you will be able to browse our pages, but you will not be able to create a user account or place an order.

Our web server automatically collects information such as the URL of the web page you came from, which pages you visited on our website, what web browser you use to view our pages, as well as other statistics that help us know how visitors use our website.

Flora d.o.o. website uses services provided by third parties and which in our name, through the Internet, analyze the traffic and the visit to our webpages. That way they can collect anonymous information about your visits to our webpages and your interaction with our advertisements. For those purposes, technologies similar to those described in paragraphs above can be used in order to measure the effectiveness of advertising and e-mails.

Gathering information about children

Flora d.o.o. will not knowingly or intentionally collect personal information over the Internet from children under the age of 13. We are committed to protecting the rights of children.

Protection of financial transaction data

When entering payment card information, confidential information is transmitted through a public network in a protected (encrypted) form. The security of the data during the purchase is guaranteed by the acceptor of payment cards, Societe Generale Beograd, so the complete process of payment is done on the pages of the bank. No information about the payment card is available to our system at any moment.

Customer complaints

All prices listed on the site are final on the day of order and include VAT.

All products correspond to the specification listed on the website. In case of a deviation from listed specification or a defect, we are obliged to replace the product for you, and all replacement costs will be borne by the Internet Store. You need to report the complaint at phone number +381 32 651 715 or email sales@mingle.rs or return the product in its original package with your receipt to Flora d.o.o. Sadjavac bb, 32250 Ivanjica, Serbia – immediately after receiving the product, and within 14 days latest.

You can download the complaint form HERE.

The warranty does not apply in case of defects caused by improper use.

Flora d.o.o. is obliged to respond to the consumer’s complaint no later than within eight days upon reception of the complaint, as well as to return the full sum in the case it was determined that there had been a deviation from listed specifications or a defect, all within 14 days from the date of complaint being accepted, latest.

In the case of the return of goods and a refund to the customer who previously paid by using some of the payment cards, in part or in full, and regardless of the reason for the return, Flora d.o.o. is obliged to make a refund solely through VISA, EC/MC and Maestro payment methods, which means that the bank, at the request of the seller, will make a refund to the account of the payment card user.

All payments will be effected in Serbian currency – dinar (RSD). The amount your credit card account will be charged for is obtained through the conversion of the price in shown currency into Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site and your credit card bank statement. Thank you for your understanding.